Friday, May 15, 2020

Reopening Strategy for Town Facilities Amid COVID-19

Throughout the COVID-19 crisis, Town staff have embraced our mission to deliver essential & desired services to the Greenville community. The Town is expanding that strategy by making preparations for a phased reopening of our facilities to the general public. Greenville's approach is complementary to the guidelines and recommendations of the State of Wisconsin Department of Health Services (DHS) and the Centers for Disease Control (CDC).

Following guidelines from health officials will allow our healthcare system to maintain an appropriate service capacity to care for individuals who are sick. The health and safety of our community and staff remain our top priority. Throughout the reopening strategy, we will continue to be flexible, adjusting our response based on guidance from Outagamie County Public Health, DHS, and the CDC.

Our approach to reopening Town operations is broken into three steps. Each step is designed to have flexibility in the case of relapse. Steps and the activities listed in each will remain fluid and subject to change to ensure we remain responsive to the ever-changing dynamics related to COVID-19. We will update our plan as new guidelines and information about the virus evolves.

With the exception of Step I, there are no specific dates or timelines identified in this plan. The Town of Greenville's decision about when to move to the next step will be determined by the same benchmarks established by DHS.

For any business that needs to be conducted with the Town of Greenville, we ask people to consider first visiting our website or calling the appropriate office or staff person. We offer many options to serve your needs without making an in-person visit. You will be able to continue accessing Town services online throughout via:  


Should you choose to do business at a Town facility upon reopening, please be assured the following mitigation measures will be in place prior to the reopening of Town facilities
  • Plexi-glass dividers will be present at all public facing counters.
  • Social distancing measures will be in place to limit the number of people in facilities when necessary.
  • Hand sanitizer will be available at all locations.
  • Town staff have increased the frequency of cleaning and disinfecting all surfaces and high touch areas and objects.
  • Town staff are being encouraged to wear face coverings when in public settings where other physical barriers or social distancing measures are difficult to maintain. 

General Public Guidelines 

We need your help to ensure our phased reopening strategy is successful. Please help us and each other by continuing to follow these general guidelines throughout all steps:
  • Practice social distancing and maintain 6 feet of distance whenever possible.
  • Per CDC recommendation, wear a face covering if you are able, when in public.
  • Practice proper handwashing. Wash your hands with soap and water for 20 seconds.
  • Regularly clean and disinfect frequently touched surfaces.
  • Stay home if you are feeling sick. 

Reopening Step I - Beginning on Tuesday, May 26 at 8:00 a.m.


The following will occur during Step I:
  • Town Hall will open to the public in order to conduct simple in-person business with the Administrative Offices. Customer service functions for Public Works, Parks & Forestry, and Utilities will be coordinated at Town Hall during this Step. Building inspection and zoning permit requests shall be conducted by appointment only.
  • Public Works & Parks & Forestry offices will remain closed to the general public.
  • Fire station visits and tours will remain unavailable.
  • Town Board, Planning Commission, and other public open meetings will take place as routinely scheduled. However, meetings will continue to be held in a virtual format.
  • Person-to-person meetings between the general public and staff will continue to be suspended during this time. Please work directly with the appropriate staff member to schedule a phone conference or web-based meeting.
  • Park facilities will be open for general use in accordance with the Outagamie County Health Department’s Order of the Local Health Officer. Group activities can occur for gatherings of up to 10 people. Park shelter rentals will not be allowed. Public restrooms may be open at the discretion of the Parks Department.
  • The Town’s yard waste drop-off facility will be open under the expanded, modified hours of Mon & Wed 6:30 am to 7 pm; Tues & Thurs 6:30 am – 3:30 pm; Fri 6:30 am -12:30 pm; & Sat 9 am -3 pm.
  • Town Employees who are able, and are not expected to provide in-person customer service with the general public, will be encouraged to telecommute. 


Other Town Business Needs: Town staff are available to communicate with interested parties by phone or email any other service needs. Please use the following list of contacts to have your questions or service needs met.

The Town of Greenville continues to follow recommendations from local, state and federal agencies in order to establish preemptive measures to assist in reducing the spread of COVID-19. For the latest information from the Center for Disease Control (CDC) regarding COVID-19, please visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Who to Contact?
Questions, comments or concerns can be directed to Town Administrator Joel Gregozeski.  Joel can be reached at (920) 757-5151 Ext. 1000 or by email at: joelg@townofgreenville.com